Description:

Marketing Campaigns are critical drivers of American Express strategy to acquire, engage and retain customers. Marketing teams across international need best in class tools and processes to enable flawless and timely delivery of their campaigns to unlock the value for our customers and prospects. The International Customer Marketing Solutions (ICMS) team is responsible for supporting campaign targeting, execution, delivery and fulfillment processes.

Responsibilities:
• Operations management: Demonstrated ability to deliver high quality day to day operational requirements, while driving process transformation
• Responsible for capacity planning, work prioritization and allocation and dealing with escalations.
• Work closely with the key partner groups in supporting the marketing strategies and provide estimates for project implementations.
• Partner closely with GNICS – Customer Marketing Capabilities team to support implementation of ‘next-gen’ customer marketing capabilities
• Ensuring that the design and build meet the defined business requirements.
• Delivering all the projects within the defined timelines and with complete accuracy.
• Resolution of defects as required.
• Responsible to create/maintain best practices on production processes to ensure future scalability, cross-training and efficiencies.
• May undertake regular code reviews to ensure alignment with development, implementation and performance standards.
• Involved in unit, integration and user acceptance testing - reviews test scripts; aligns with wider testing strategy.
• Keep up to date the program specifications/implementation documentation.

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